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Welcome to Liberty!

Effective January 1, 2022, New York American Water is now Liberty. Click below for the welcome letter that was sent to all New York American Water customers.
Read the Welcome Letter       Frequently Asked Questions & Answers  

About Liberty

Learn more about Liberty by visiting our "About" page.
Visit the About Us Page

Bill Payment Options


    • Log into My Account portal to:
      • Make a one-time payment using your bank account. This service is free of charge.
      • Make a one-time credit card payment for a $1.95 fee.
      • Schedule automatic payments to avoid late fees.

    My Account Portal

    • To make a payment without registering for My Account, click below. Transaction fees apply to all payment methods. Please have your account number available.

     One Time Payment

    Please Note: For a period of time, American Water will continue to provide one-time payment service for Liberty customers. You may see the American Water logo but payments will be made to Liberty.

  • To make a payment without registering for My Account, click below. Transaction fees apply to all payment methods. Please have your account number available.

    One Time Payment Site

    Please Note: For a period of time, American Water will continue to provide one-time payment service for Liberty customers. You may see the American Water logo but payments will be made to Liberty.

  •  Sign up for Automatic Payments with our online customer portal, My Account. 
    My Account Portal

  • Pay with credit card:

    • Call 1-855-748-6066 to pay with a Visa or MasterCard.
    • Be sure to have your account number handy.
    • A $1.95 transaction fee applies.

    Pay with your bank account:

    • Call 1-800-272-1325 to speak to a customer service representative.
  • For all customers EXCEPT Mt. Ebo Wastewater
    Please make the check payable to “Liberty”, send payment along with payment stub to:
    Liberty
    PO BOX 75463
    Chicago, IL 60675-5463

     

    For Mt. Ebo Wastewater Customers only
    Please make the check payable to “Mt. Ebo Sewage Works”, send payment along with payment stub to:
    LU New York
    1273 Route 311
    Patterson, NY 12563

    No cash, staples or paper clips please.

  • Liberty has agreements with several authorized payment locations across the state.

     Find your local payment location

    Please note that this list changes periodically. Customers are encouraged to call the location first, to ensure they still accept payments for Liberty. Please note these locations DO NOT accept payments by mail.

Understanding My Bill


View a Sample Bill

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