Welcome to Liberty!
Effective January 1, 2022, New York American Water is now Liberty. Click below for the welcome letter that was sent to all New York American Water customers.
Read the Welcome Letter Frequently Asked Questions & Answers
About Liberty
Learn more about Liberty by visiting our "About" page.
Visit the About Us Page
Bill Payment Options
- Log into My Account portal to:
- Make a one-time payment using your bank account. This service is free of charge.
- Make a one-time credit card payment for a $1.95 fee.
- Schedule automatic payments to avoid late fees.
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To make a payment without registering for My Account, click below. Transaction fees apply to all payment methods. Please have your account number available.
Please Note: For a period of time, American Water will continue to provide one-time payment service for Liberty customers. You may see the American Water logo but payments will be made to Liberty.
- Log into My Account portal to:
To make a payment without registering for My Account, click below. Transaction fees apply to all payment methods. Please have your account number available.
Please Note: For a period of time, American Water will continue to provide one-time payment service for Liberty customers. You may see the American Water logo but payments will be made to Liberty.
Sign up for Automatic Payments with our online customer portal, My Account.
My Account Portal
Pay with credit card:
- Call 1-855-748-6066 to pay with a Visa or MasterCard.
- Be sure to have your account number handy.
- A $1.95 transaction fee applies.
Pay with your bank account:
- Call 1-800-272-1325 to speak to a customer service representative.
For all customers EXCEPT Mt. Ebo Wastewater
Please make the check payable to “Liberty”, send payment along with payment stub to:
Liberty
PO BOX 75463
Chicago, IL 60675-5463For Mt. Ebo Wastewater Customers only
Please make the check payable to “Mt. Ebo Sewage Works”, send payment along with payment stub to:
LU New York
1273 Route 311
Patterson, NY 12563No cash, staples or paper clips please.
Liberty has agreements with several authorized payment locations across the state.
Find your local payment location
Please note that this list changes periodically. Customers are encouraged to call the location first, to ensure they still accept payments for Liberty. Please note these locations DO NOT accept payments by mail.