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Financial Assistance

Need help paying your utility bill?

We’re here for you with payment and assistance options.

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My Account Has You Covered

Life gets busy. My Account can help! Signing up for My Account allows you to enroll in Paperless Billing, set up automatic payments, and more. Sign up today!

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Need your new account number?

As part of a recent system change, all existing Liberty customers received a new account number. Click the link below to find your new number.

Find my new number

Reminder For Customers Mailing Payments/Using Their Bank's Bill Pay Service: 

For all customers EXCEPT Mt. Ebo Wastewater - Please make the check payable to “Liberty”, and send payment, along with payment stub, to:

Liberty - New York
PO Box 75463
Chicago, IL 60675-5463

If you use your bank's bill pay service, please verify they have the correct mailing address. All payments sent to the wrong location will be returned. The sender will be responsible to resend payment to the correct address, causing a delay in payments being posted in a timely manner. This could result in late fees being assessed on the customer's account. 


Community Information

Notice of Rate Case Public Statement Hearing

Please take notice that a virtual public statement hearing will be held before Administrative Law Judges Tara A. Kersey and Dakin D. Lecakes on Tuesday, July 16, 2024 at 5:00 P.M. A more comprehensive notice that contains further information can be found by visiting the link below. 

Notice Issued By Commission

Rate Change Request

On May 4, 2023, Liberty commenced a rate proceeding with the Public Service Commission (PSC) seeking a change to customer rates. If approved, the new rates will help ensure Liberty can continue providing customers with reliable, quality service.

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Financial Assistance is Available

New York has a new program available to help low-income residents who are having trouble paying their water bill. 

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View All News & Events

New Customer Experience
New Customer Experience

To better improve the customer experience, we have introduced a new Liberty My Account web portal. 

Understanding Your Bill
Understanding Your Bill

To help you better understand the items on your bill and where you can find key information, a sample bill is provided below.
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Learn more about "Advanced Metering Infrastructure" and advanced metering technology provided by Liberty.

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Liberty My Account web portal!

This platform provides easy online access to account information and offers new self-service and payment options.

My Account Log in/Sign Up

We Are Social

Visit our Social Media pages below and stay connected!

General Inquiries & Service Hours

Sign Up for EyeOnWater

Customers with new advanced metering technology can sign up for EyeOnWater.  EyeOnWater can notify customers of leaks on their property and help customers monitor usage to avoid a high bill.

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