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We’re extreme weather ready. You can be, too.

Visit our extreme weather preparation webpage to see how we get ready for severe weather and view a checklist to help you and your loved ones be prepared.

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My Account, My Way!

With Liberty’s My Account customer portal, you can take advantage of a variety of tools to personalize your experience, like signing up for Budget Billing, Paperless Billing, and selecting notification preferences.

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Financial Assistance

Need help paying your utility bill?

We’re here for you with payment and assistance options.

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Reminder For Customers Mailing Payments/Using Their Bank's Bill Pay Service: 

For all customers EXCEPT Mt. Ebo Wastewater - Please make the check payable to “Liberty”, and send payment, along with payment stub, to:

Liberty - New York
PO Box 75463
Chicago, IL 60675-5463

If you use your bank's bill pay service, please verify they have the correct mailing address. All payments sent to the wrong location will be returned. The sender will be responsible to resend payment to the correct address, causing a delay in payments being posted in a timely manner. This could result in late fees being assessed on the customer's account. 

 

Community Information 

Liberty's Be Water Wise Art Contest is Back! 

Students in grades K-8 are encouraged to get creative and show us what water conservation means to them! The submission deadline is November 15, 2024. Click the link below to learn more.

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Rate Change Request

Liberty's recent rate proceeding was finalized with the Public Service Commission on August 15, leading to new programs for customers and ensuring Liberty will be able to continue providing customers with reliable, quality service for years to come. 

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Financial Assistance is Available

New York has a new program available to help low-income residents who are having trouble paying their water bill. 

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View All News & Events

New Customer Experience
New Customer Experience

To better improve the customer experience, we have introduced a new Liberty My Account web portal. 

Understanding Your Bill
Understanding Your Bill

To help you better understand the items on your bill and where you can find key information, a sample bill is provided below.
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AMI
AMI

Learn more about "Advanced Metering Infrastructure" and advanced metering technology provided by Liberty.

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Liberty My Account web portal!

This platform provides easy online access to account information and offers new self-service and payment options.

My Account Log in/Sign Up

We Are Social

Visit our Social Media pages below and stay connected!

 
General Inquiries & Service Hours

Sign Up for EyeOnWater

Customers with new advanced metering technology can sign up for EyeOnWater.  EyeOnWater can notify customers of leaks on their property and help customers monitor usage to avoid a high bill.

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