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General Inquiries - New York Water - Residential

General Inquiries

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Customer Care

1-877-426-6999 TDD: 711 

Business Hours: 

8 a.m. - 4:30 p.m
Self service options - 24/7
Report an Emergency – 24/7

For Mt. Ebo wastewater customers Only

Please call 1-845-878-0007, Monday through Friday from 8 a.m. and 4 p.m.
For after hours emergencies in Mt. Ebo wastewater only: Please call Allied Pollution Control at 1-845-878-0007.

Telecommunications Device for the Deaf 

TDD: 711 Reference 1-877-426-6999

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60 Brooklyn Avenue
Merrick, NY 11566

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General Inquiries