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Financial Assistance Programs – Residential – New York Water – Liberty

Life Happens. We're Here to Help.

Sometimes life happens, and not in the way you intended. If you find yourself with unexpected expenses and need help paying your utility bill, we’re here for you. Find out more about New York’s financial assistance programs and how you can apply, or support those in need.

Low-Income Household Water Assistance Program - currently closed

The Low-Income Household Water Assistance Program (LIHWAP) helps low-income households pay the cost of drinking water and wastewater services for households who have past due bills (arrears). Eligibility and benefits are based on income, household size and amount past due. 

Please note that as of September 30, 2023, this program is closed. Updates on the program reopening have not been communicated to us. More information will be posted if it becomes available.

Need Assistance? Call 2-1-1

211 helps people assess their needs and links them directly to the resources that can help. Whether you are looking for essential services or seeking volunteer opportunities, 211 can help.

Learn More

Pay Through a Third Party

If someone handles paying your bills, such as a relative, trustee or social service organization, we can send a copy of your bill, as well as a reminder, past-due and shut-off notices, to that third party. To add a third-party, visit My Account portal or contact our customer service center at 1-877-426-6999, Monday through Friday, 7 a.m. to 7 p.m
My Account Portal

Payment Arrangements

Sometimes customers face circumstances that stretch their financial resources. If you cannot pay your bill by the due date, please contact our Customer Service Center immediately, BEFORE the due date at 1-877-426-6999 TDD: 711.

NOTE: Mt. Ebo wastewater customers should call 1-845-878-0007; Monday through Friday from 8 a.m. and 4 p.m.

When you call, our customer service representatives will work with you on a plan to pay the balance of the bill over time. These payment arrangements require you to:

  • Pay at least 20 percent of your bill.
  • Pay the rest of the bill, including any applicable late payment charge according to an agreed upon schedule, not to exceed twelve months.
  • Pay all future bills as they become due.
    Liberty will create these payment arrangements only with customers who have not broken a similar agreement with us in the past twelve months. 

Hardship Certification

You may be eligible for additional assistance programs. Please fill out and return the Financial Hardship Certification form in order to be considered for additional assistance programs we are developing. Mail the form back to:

Attn: Customer Service
60 Brooklyn Ave
Merrick, NY 11566
Learn More    

Water Financial Help