We're here to help. We have payment and assistance options that may work for you. Available programs can be seen below.
Qualifying customers can receive leak audits and subsidized toilet replacements up to $350. Email libertywatereff@clearesult.com
to schedule your assessment today!
Liberty’s new Customer Assistance Program, or CAP, is designed to provide payment assistance to low-income customers. The program consists of two sub-programs: an Arrearage Management Program (AMP) and a Low-Income Bill Discount Program.
If someone handles paying your bills, such as a relative, trustee or social service organization, we can send a copy of your bill, as well as a reminder, past-due and shut-off notices, to that third party. To add a third-party, visit My Account portal or contact our customer service center at 1-877-426-6999, Monday through Friday, 7 a.m. to 7 p.m
My Account Portal
Sometimes customers face circumstances that stretch their financial resources. If you cannot pay your bill by the due date, please contact our Customer Service Center immediately, BEFORE the due date at 1-877-426-6999 TDD: 711.
When you call, our customer service representatives will work with you on a plan to pay the balance of the bill over time. These payment arrangements require you to:
Customers can also request to be entered into a payment plan online. To be set up on a payment plan, please complete the form below.
211 helps people assess their needs and links them directly to the resources that can help. Whether you are looking for essential services or seeking volunteer opportunities, 211 can help.