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Water Emergencies - New York Water - Residential

Providing our customers with safe, reliable service is our top priority. In the event of an emergency, our employees will be working hard to restore services as soon as possible.

Public Safety Emergencies

An emergency occurs when an issue creates a dangerous situation that requires immediate action, such as a burst water main or a major sewage spill. Liberty is committed to keeping our communities safe. Call 911 immediately if there is an emergency that endangers public safety. If you experience low water pressure, or an outage, call Liberty directly at 1-877-426-6999 24/7

Water & Wastewater Safety

Water is the most important natural resource. It sustains all life as we know it. Yet, treated without respect, it can be dangerous. Safety is critical to all that we do.

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  • Storms, power outages, failure of pumps or water lines can cause unannounced interruption of water service.

    Liberty utilizes an Emergency Response and Recovery Plan that provides an organized response to an event and a plan to maintain quality service to our customers. This plan is exercised regularly. In addition, we will utilize its Crisis Communication Plan to inform affected individuals of the impacts from those events and will coordinate with outside agencies to ensure that it has adequate resources for an emergency situation.

    • What can I do to prepare?
      • Maintain emergency drinking water supplies.
      • Install/maintain a water service shut off valve.
      • Maintain emergency contact phone numbers.
      • Contact local emergency services for further recommendation.
    • What about water during a major event?
      • Reduce water usage to a minimum during any emergency event. All outside water usage should be stopped.
      • Fill available containers and bath tubs with water.
      • If water service is interrupted, contact us or listen to local emergency information radio stations for information. Phone lines may be overloaded or down.
      • If you must leave your property, and have a shut off valve, you may want to turn it off to reduce the likelihood of damage from broken water lines.

    For additional information on disaster preparedness visit

  • Prptect your water supply 

    High winds and heavy storms can lead to structural damage to plumbing. Gas lines can rupture and water pipes can break, excess water can overflow your drainage systems, sewer systems may flood and flooding has the potential to contaminate the water supply. As soon as landfall is imminent or evacuation notices are issued during a hurricane warning, you can protect your water supply and minimize property damage by following these guidelines:

    1. Turn off your hot water heater. Some hot water heaters may be damaged if the water supply is turned off for an extended period of time. For electrical water heaters, switch off the electrical circuit breakers. For gas water heaters, turn the pilot light off and shut off the gas supply.
    2. Shut off your water meter at the main shutoff valve. This will help minimize damage to your home’s interior, should a pipe burst inside your home. The valve is normally near the water meter.
    3. Turn any pool pumps off, remove the hoses and protect them.
    4. Fill your bathtub with water. This water should only be used for bathing or flushing the toilet, not for drinking or cooking.
    5. Turn your refrigerator and freezer to the coldest settings and open the doors as little as possible. This will help keep the inside of your refrigerator cold longer in case you lose electricity.
    6. Piles of tree limbs and other debris should be kept away from hydrants, water meters, manhole covers and other exposed utility lines because they can damage plumbing pipes.
    7. Use as little water as possible. Avoid excessive flushing of toilets, do not wash laundry, do not run the dishwasher and do not run water continuously for bathing, washing dishes or irrigating your lawn.

    Prepare for possible service disruptions

    During and after a hurricane, there may be leaks causing low pressure or power outages preventing our pumps from moving water through the system. Before the storm, purchase bottled water or store tap water in clean, non-corrosive, tightly covered containers in a cool, dark location. Water can be safely stored in this manner for up to six months. Ensure at least one gallon per person per day for drinking and hygiene purposes. Consider storing a two-week supply of water for each member of your family.

    Look for updates from your service provider

    Natural disasters, such as a hurricane, can cause an interruption in service. Heavy rains that result from a hurricane can also increase run-off and enter drinking water sources. Should one of these events happen, there’s an increased risk of contaminants entering the drinking water treatment and distribution system, and we may issue a boil water notice.
    A boil water notice advises residents to boil tap water for one full minute and then allow to cool before consuming it. A notice is in effect until lab results show that water is safe from bacterial contamination. Tests usually take up to 48 hours to complete. If we issue a boil water notice, you will know about it by receiving an email or text if you are enrolled in alerts, notification on our public website and customer portal, and also through local media outlets. We will use the same methods to alert when the boil water notice is cancelled.

    How to boil water for consumption

    If you hear reports of a boil water notice, you will need to boil water before doing the following:
    • Drinking
    • Preparing baby formula
    • Preparing food
    • Washing produce
    • Making ice
    • Making coffee
    • Preparing other drinks
    • Brushing your teeth
    • Giving pets water
    Water for washing hands or laundry does not need to be boiled. It is safe to bathe as long as you ensure water does not get on your face or in your eyes or mouth. Use purified water for young children, people with weakened immune systems and people with an open wound.
    When you boil water, bring water to a rolling boil for 1 minute and then let cool.

    Flushing your system

    After the boil water advisory is lifted, flush the plumbing in your home by running all cold-water faucets for at least ten minutes each. You should also flush all appliances connected to the water system, like refrigerators, ice maker and dishwashers and hot water heaters.



Water Emergencies