Paying Your Bill

We offer many different ways to make payments.

Explore the two different options below to help you find the best and most convenient way for you to pay your bill. 

Make a Payment

How Would You Like to Pay?


    • Log into My Account portal to:
      • Make a one-time payment using your bank account. This service is free of charge.
      • Make a one-time credit card payment for a $1.95 fee.
      • Schedule automatic payments to avoid late fees.

    My Account Portal

    • To make a payment without registering for My Account, click below. Transaction fees apply to all payment methods. Please have your account number available.

     One Time Payment

    Please Note: For a period of time, American Water will continue to provide one-time payment service for Liberty customers. You may see the American Water logo but payments will be made to Liberty.

  • To make a payment without registering for My Account, click below. Transaction fees apply to all payment methods. Please have your account number available.
    One Time Payment Site

    Please Note: For a period of time, American Water will continue to provide one-time payment service for Liberty customers. You may see the American Water logo but payments will be made to Liberty.

  •  Sign up for Automatic Payments with our online customer portal, My Account. 
    My Account Portal

     

Where Would You Like To Pay?


    • Log into My Account portal to:
      • Make a one-time payment using your bank account. This service is free of charge.
      • Make a one-time credit card payment for a $1.95 fee.
      • Schedule automatic payments to avoid late fees.

    My Account Portal

    • To make a payment without registering for My Account, click below. Transaction fees apply to all payment methods. Please have your account number available.

     One Time Payment

    Please Note: For a period of time, American Water will continue to provide one-time payment service for Liberty customers. You may see the American Water logo but payments will be made to Liberty.

  • Pay with credit card:

    • Call 1-855-748-6066 to pay with a Visa or MasterCard.
    • Be sure to have your account number handy.
    • A $1.95 transaction fee applies.

    Pay with your bank account:

    • Call 1-800-272-1325 to speak to a customer service representative.

  • For all customers EXCEPT Mt. Ebo Wastewater
    Please make the check payable to “Liberty”, send payment along with payment stub to:
    Liberty
    P.O. Box 371332
    Pittsburgh, PA 15250-7332

     

    For Mt. Ebo Wastewater Customers only
    Please make the check payable to “Mt. Ebo Sewage Works”, send payment along with payment stub to:
    Liberty
    1273 Route 311
    Patterson, NY 12563

    No cash, staples or paper clips please.

  • Liberty has agreements with several authorized payment locations across the state.

     Find your local payment location

    Please note that this list changes periodically. Customers are encouraged to call the location first, to ensure they still accept payments for Liberty. Please note these locations DO NOT accept payments by mail.

     

Things To Keep In Mind: 

Pay Through a Third Party

  • If someone handles paying your bills, such as a relative, trustee or social service organization, we can send a copy of your bill, as well as a reminder, past-due and shut-off notices, to that third party. To add a third-party, visit My Account portal or contact our customer service center at 1-877-426-6999, Monday through Friday, 7 a.m. to 7 p.m
    My Account Portal

 

Payment Arrangements

  • Sometimes customers face circumstances that stretch their financial resources. If you cannot pay your bill by the due date, please contact our Customer Service Center immediately, BEFORE the due date at 1-877-426-6999 TDD: 711.

    NOTE: Mt. Ebo wastewater customers should call 1-845-878-0007; Monday through Friday from 8 a.m. and 4 p.m.

    When you call, our customer service representatives will work with you on a plan to pay the balance of the bill over time. These payment arrangements require you to:
    • Pay at least 20 percent of your bill.
    • Pay the rest of the bill, including any applicable late payment charge according to an agreed upon schedule, not to exceed twelve months.
    • Pay all future bills as they become due.
      Liberty will create these payment arrangements only with customers who have not broken a similar agreement with us in the past twelve months.